We hope that you enjoy your purchase from Calico Babies however if you wish to return of exchange items, we will happily assist you.
We accept returns for items that do not match the description within 14 days of receipt of your order. Please email firstname.lastname@example.org with an explanation and a photograph of the item and we will gladly organise a refund.
Items must be returned unused and in the same condition that you received it. It must also be in the original packaging. Items returned outside of this 14 day window will be offered an Exchange or Store Credit (gift voucher) only.
Refund can be made in the original form of payment but your return postage will not be reimbursed. Please note that it is your responsibility to select a postage option with tracking for your return as we can not take responsibility for parcels that do not arrive to us.
Returns are processed within 5 – 7 days once we have received the returned items & confirmed that they meet the above conditions. You will receive an email with details of the Store Credit to be used online.
Store Credits & Gift Vouchers are valid for 12 months from date of issue.
Final sale items cannot be returned.